How To Properly Reboot Your Equipment
OnALot.com's Internet Service is delivered to your home by radio waves. This means that there is a radio and antenna up on your roof that receives our signal, and possibly a wireless router inside that sends this signal to one or more of your computers, games, phones and so on. If you only have 1 desktop computer, you may not have a router, so skip the steps below for a router if this applies to you.
Sometimes you may lose your internet connection. This is generally caused by either your outside radio or your router / computer locking up and no longer passing data. The reasons this may happen are:
1 - Lightning or electrical storms causing spikes on your home's power lines
2 - Static electricity buildup (similar to touching a doorknob and getting a shock during dry weather)
3 - Too much data going through your equipment - this is usually a result of a lot of video downloads, multiple games, music and bit torrent programs. We'll discuss this later.
Before you call us, please do the following:
Let's First Check The Connections
When we installed your equipment, we did the following. We mounted a radio and an antenna somewhere up on your roof. (Some older installations that had upgrades have the radio inside). If you needed a router for your wireless laptop, phones, etc., we also installed or set up a wireless router.
From the radio up on the roof, we then ran a blue colored CAT5 cable down, drilled a hole and brought the wire inside. This blue wire connects to a power supply, and this supply powers the radio up on the roof. Your power supply will look like one of these:
OK, now look down the table below and check your connections for the type of power supply that you have.
IF you found a problem with the connections to your power supply, correct that, wait at least 2 minutes and check to see if you have your internet connection back.
IF you still don't have internet access, proceed to the next step
Check Your Router's Connections
This only applies if you have a wireless router. Skip down to the next step if you do not have a wireless router
There are many different brands of wireless routers, so, this will be a general description of what to look for.
IMPORTANT: Never hit the reset button on your router. When we installed your router, we programmed it to "talk" to the OnALot system as well as "talk" to your laptops, games, etc. If you hit the reset button, you'll lose those settings and we'll have to come back out and reprogram the router. Service fee to do so is $20.
1 - As noted in the table above, the wire that comes from the outside radio's power supply must be plugged into the "Modem" or "WAN" or "Internet" port on the back of your router. Some manufacturers have this port designed with a different color from the other ports on the back of the router.
2 - There are usually 4 more ports on the router. These are the LAN ports, and you may have one or more cables from these to your desktop and game consoles. If you only have wireless laptops, you probably won't have anything plugged into the LAN ports.
3 - There is a skinny black power wire plugged in that goes to a "Wall Plug" type power supply. This supply should be marked as "Output - 6V" or 9V or 12V. - make sure you didn't swap it with the one for the outside radio shown above in the right hand column of the table.
Make sure that the power supply is plugged into your surge protector strip and that at least one light is ON on the router.
IF you found a problem with the connections to your router, correct that, wait at least 2 minutes and check to see if you have your internet connection back.
IF you still don't have internet access, proceed to the next step
Time To Reboot The Power
There is a proper way to reboot the power, as follows:
1 - Unplug the AC power to the power supply that powers the radio up on the roof. Where can you find that? It will be the supply that the blue wire that comes in from the outside is connected to. DO NOT unplug the blue wire. Only unplug the AC power to the power supply
2 - Unplug the skinny black wire on the back of your router if you have a router.
WAIT 30 SECONDS or more
3 - Plug back in the outside radio's power supply
WAIT 2 MINUTES or more
4 - Plug back in the power to your router if you have one.
WAIT 1 MINUTE or more
Now check to see if you have internet back. You should at this point.
Turning The Surge Protector Strip's Power Switch Off & Back On Is NOT A Good Way!
When you turn the strip's switch off and then back on, that causes everything hooked to it to create a lot of noise on the power line. And since power line noise is most likely what caused your current problem, this is just doing it again. Please follow the procedure shown above to properly reboot your equipment.
If Your Router Locks Up A Lot
Sometimes you may find that you only have to reboot the router and you're back on, and you have to do this a lot. The router may not have a problem, but the amount of data you're trying to run through it is. If you have more than 1 game console, multiple phones, laptops, desktops and so on, you might be pushing the router too hard.
Routers are small computers. They have a processor, memory and input / output devices. And they come in "flavors" that are tailored for what the user needs.
If your router is locking up often, and you have lots of devices hitting the internet simultaneously, you should consider buying a higher-end router. Take a trip to Wal-Mart, Best Buy or one of the other "big box" stores. They have many versions there, and on the back of the router's box you will usually find a chart showing which router is best for specific applications.
If you decide to buy a better router, please call us and we'll help you set it up. You'll need some specific information so that your new router "talks" to us and to your devices properly. Most times this can be done over the phone, so just give us a call!
Other Reasons Why The Internet Does Not Come Back On
1 - When was the last time you turned your computer completely off? Not on Standby, but completely OFF? If more than 1 day, try rebooting your machine
2 - Is the Wireless Connection turned ON on your laptop? This is a very common problem.
3 - Laptops work, desktop does not. You may have a blown up LAN port. If you recently had a lightning storm, that could be the problem.
4 - Did you just have work done on your computer? Check that you are connected to the correct SSID with the correct Password or Key. You may have also lost the drivers for your LAN connection - see if it shows up under Control Panel - Network Connections.
Still Not On? Time To Call Us
Please call to schedule an appointment for service. 918 652 4586 M-F 9AM - 8PM, Sat 9AM - Noon, Closed Sunday